Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. PROF Deals is not responsible for lost or damaged packages.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
A 15% handling/transaction fee will be deducted from each item refunded where orders were cancelled simply from Change of Heart (not wanting the products anymore) Return Policy.
All defective merchandise returned to PROF Deals must be returned with all cables, power supplies, documentation etc.
If any of the above conditions are not met, PROF Deals reserves the right either to refuse the return. PROF Deals shall conduct incoming acceptance inspection as soon as possible on receipt of products.
Standard Shipping to major centres, when orders are placed during the calendar week (Mon-Fri) with no public holiday interference, you will receive your order between 2-6 Days after the order process has been completed and payment is confirmed.
Please Note The Following:
We deliver nationwide for a flat rate of R85 to all Major Regions in South Africa, which is Johannesburg, Durban, East London, Port Elizabeth, George, Cape Town and Bloemfontein. Surcharges on top of the normal rate will apply to areas outside of the Main Regions.
All orders over R999 qualify for FREE Standard Shipping, For orders under R999, shipping charges will be calculated on the checkout page, according to the weight and size of your item.
Deliveries ordered over a weekend, will only be processed on the next working day.
We will only fulfil orders with a physical location within the borders of the Republic of South Africa.
Accrued delivery charges will apply for any incorrect delivery addresses, which will result in a redelivery of the order to that customer.
Failure to accept your delivery/collection within the designated timeframe will result in accrued redelivery charges. You will have 5 working days to contact us and pay for your redelivery or your order will be taken as cancelled and the refund process will start.